PSI Panel: Access Control
Given that there are so many different options for controlling access and the management of visitors to a commercial or domestic building, how can installers make sure that the system they recommend is the right one for the job? What questions should the installer be asking their customers to determine which solution meets their needs?
Pip Courcoux, Technical and Product Director at Abloy UK
“When recommending an access control system, installers play a pivotal role in ensuring customers receive a solution that meets their security, operational, and budgetary needs. Understanding the size and complexity of the organisation is crucial.
“Large enterprises with multiple locations and complex security requirements may require a feature-rich system like Primo by Abloy UK, which offers centralised control, audit trails, and seamless integration with other security infrastructures. Conversely, SMEs may benefit from simpler, cost-effective solutions such as ASSA ABLOY Access, which integrates with keyless systems like Abloy Pulse and Cumulus.
“The type of premises and sector involved is another key consideration. Environments such as healthcare facilities, educational institutions, or corporate offices may require advanced access solutions for high-traffic areas. Smaller premises, such as retail shops or community spaces, can often achieve adequate security with simpler systems.
“Installers should identify specific security challenges and operational needs too. For example, understanding risks like theft, unauthorised access, or the need for emergency egress is critical. Systems compliant with BS EN 13637 offer regulated exit functionality, ensuring safe evacuation while maintaining security.
“Scalability and future expansion should also be considered. Businesses expecting growth should opt for solutions that are easily scalable and integrate with additional access points or security features.
“The required level of control and oversight is another important factor. Digital key systems provide robust monitoring and control, addressing vulnerabilities often found in mechanical key overrides. By implementing solutions with digital keys as override mechanisms, businesses can improve security transparency.
“By understanding customer priorities and taking these factors into account, installers can confidently recommend solutions that balance security, ease of use, and compliance with industry standards. Each organisation's requirements will vary, so identifying the right combination of features is essential to ensure both safety and operational efficiency.”