ABLOY Africa’s solution manager, Davin Smyth took part in the Critical Connection II panel discussion “Towerco perspective: Coming out of the lockdown operationally stronger” on May 26-27. In the session, tower industry leaders shared the enhanced tools and processes put in place to better manage their networks and businesses during lockdown. Here is Smyth’s intake from the virtual meeting on what can be learned from the lockdown with regard to operational efficiency and a checklist for the adoption of new access control technology.
Rethinking the planning and execution of site visits to base stations
In normal day-to-day life, Towerco’s employees and subcontractors may need to travel to their worksites and spend a lot of their time on the road. In times when face-to-face key handling is not an option, security and operations managers need to rethink their process for vital site visits to keep the world connected. Digital locking and access control solutions are the answer to make a plan for the course of necessary maintenance activity.
When key handling is not an option – remote access control is the solution
Remote access control enables simple access provision with digital credentials through software and a mobile app – whether a tower company has a keyless or key-based solution, access rights need to be updated remotely in times like these. In terms of global telecom markets and security and access control, there has been an increased need for keys in telecom operations – each subcontractor needs their own electronic key (without collecting one from the head office, which is not recommended for safety reasons).
Whether you are considering an electromechanical or keyless solution to restrict access to your sites, both of them make access control very simple and secure at the same time. When different stakeholders visit your sites, we know that with a digital locking solution, an audit trail is always available. The advantage of connecting online - and of having various online platforms – is that it does make things easier and keep them moving forward during exceptional times and most importantly – increase transparency in your daily operations.
SaaS makes it easier for your telecom operations
However, many of the software-based access control solutions have the option Software as a Service (SaaS) available. This means that there is no need to monitor or contribute an internal team to manage installation or software updates on a daily basis. Therefore, it eases up the workload for your organisation and leaves resources to make sure that the world stays connected.
Integrations of data platforms in the telecom industry
Technology and different platforms allow us to monitor businesses, working sites and operations remotely, which provide flexibility in the market. The current pandemic has shown that Towerco is in a vital position to make sure critical processes are running in a safe and secure manner. Integration and SOPs can assist the process for greater ease in access control.
Increased operational efficiency in critical processes
Synergy through the whole operational system definitely increases with an integrated platform or products, which can form part of the ecosystem. You configure access by creating a collection of rules that define which inbound connections reach which services, simple as that. Eventually, you’ll decrease manual work and increase operational efficiency without compromising security.
From Towerco’s perspective, there is a need to add value for customers in this time of need, for example, workforce management application, or integration into Information Technology Service Management platforms to allow the automation processes to occur. All of these options bring a nice, agile approach to both tower companies and MNOs at the end of the day.